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FAQ

FAQ

Customer service

This page shows the most frequently asked questions.


Standard 12 year warranty, that's unique! How does that work?
We deliver all our Chesterfield furniture with our 12 year Chesterfield Leather Care warranty.

Read more about “How does that work?” on the  12 year Chesterfield Leather Care Warranty.


What are the differences between the models?
The Chesterfield Original has an exterior of high-quality leather and is available in seven colours; it is the classic piece amongst the Chesterfield furniture.

This Vintage series is made from the best bovine leather. The polishing and tanning of this product is 100% done by hand; a procedure specifically developed by us.

What are the dimensions of the furniture?
The dimensions of the furniture can be found on the product page.

Lowest Price Guarantee

 At House of Chesterfield, you are guaranteed the lowest prices with our Standard 12 Year Warranty. Nowhere else will you find a better deal! If, by some small miracle, you do find a better deal than we’ll pay you the difference plus an extra €50,-! 

Please read the terms and conditions on our Lowest Price Guarantee


Ordering
You can order your furniture in our online shop in 4 easy steps:

 Step 1: Select the products of your choice and place them in your shopping cart. Once you have selected your products, you can continue to step 2.

 Step 2: Fill in your personal information to process your order.

 Step 3: Make sure your personal information is entered correctly. If needed, you can change your information here. You will also need to accept our general terms and conditions to proceed to the last step.

 Step 4: In the final step we ask you to confirm your order and to finalize it. You will then receive an order confirmation.


Payment
The following payment methods are accepted by House of Chesterfield:

  • iDeal
  • Credit card
  • Bank transfer
  • PayPal
  • Cash payment upon delivery 

More about the payment.


Delivery time 2 weeks
The delivery times for the chairs, two-seat and three-seat couches are 2 weeks.
House of Chesterfield offers you the free of charge delivery service in order to have the furniture delivered at your home. You can individually and flexibly agree upon the delivery date. It is best to discuss this by means of telephone or email address of our customer service.

The fauteuil (armchair), the two-seat and the three-seat sofas have a delivery time of 2 weeks.  

The 4-seat, 5-seat and 6-seat sofas have a delivery time of 7 to 9 weeks. The delivery time may increase if you have ordered a piece of furniture made to your own chosen design. Delivery times will be listed on your order confirmation.

Additional costs may be incurred depending on the delivery specifications, for example, the presence or lack of an elevator, or if the delivery address is more than 50 meters from the public road. These costs can always be discussed in advance. If you have any questions regarding the delivery of your order, please contact us.

More about our delivery times.


No delivery charges
House of Chesterfield delivers the furniture to your home, free of charge.

Money back guarantee
You are entitled to return the article within 28 days and you will receive your money back.

More about returns.

Our customer service
Our customer service will gladly assist you. You can call us during office hours from 09.00 o'clock until 17.00 o'clock on telephone number: +31 528 235 210.

You can also reach us by email: info@houseofchesterfield.co.uk