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Customer Service

Customer Service

This page contains the answers to our frequently asked questions (FAQ)


We offer a standard 12 year guarantee; now that’s unique! How does it work?

We are the only supplier in The Netherlands able to offer you a 12 year Platinum Plus Guarantee on all our frames plus a 5 year Chesterfield Leather Care Guarantee on all our Chesterfield furniture. Care to learn more? Then read on! 12 year Platinum Plus Guarantee

What are the differences between our models?

The exterior upholstery of our Chesterfield Original series is comprised of the highest quality leather and is available in seven different colours; a classic among our Chesterfield Products!

We choose only the finest bovine leather to produce our Vintage Line. Our refined preparation and tanning (colouring) processes is done with the utmost care and our products are 100% handcrafted. Guaranteed!


What are the dimensions of our furniture?

Our furniture’s dimensions can be found on our product pages.

Lowest Price Guarantee

 

At House of Chesterfield, you are guaranteed the lowest prices with our Standard 12 Year GuaranteeNowhere else will you find a better deal! If, by some small miracle, you do find a better deal than we’ll pay you the difference plus an extra €50,-! 

Please read the terms and conditions on our Lowest Price Guarantee

Purchasing

Purchasing your products is easy and can be done in just 4 simple steps.

  1. Once you have decided on which products you want, simply place them in your shopping cart. You can do this as many times as you like.

  2. Please fill in  your personal information in order to log into your account. Don’t have an account? No problem, you can . Don’t want an account? That’s no problem either; you can still order your products without one.

  3. Please choose your preferred payment method.

  4. Please confirm your order. You will receive an order confirmation receipt directly.


Order withdrawal


You have the right to withdraw your order, without reason or reprisal, within 14 days after you or your designated third party have received the goods. After 14 days, the right to withdraw is null and void. 

Please read the following to understand this further. More on order withdrawal

Payment

At House of Chesterfield, we accept the following payment methods:

  •          Ideal 
  •          Creditcard 
  •          Bank transfer 
  •          PayPal 
  •          Cash on Delivery  (COD)

You can read more about our payment methods here: Payment

 

Two week delivery policy

 

Our delivery policy for our armchairs, two and three-seater sofas is 2 weeks.

At House of Chesterfield, we offer you free delivery of your products directly to your location. You may also choose for a more flexible delivery time to suit your personal needs. Please contact our customer service department via telephone or e-mail us to determine a more precise date and time.


More on our Delivery Policy can be found in the preceding link.

 


Free Delivery

House of Chesterfield will deliver your products free of charge directly to your location.  

 


Delivery Locations

House of Chesterfield delivers within the Netherlands, Belgium, Germany, England, France and Spain.



Money Back Guarantee


Not 100% satisfied with your purchase? Then you are within your rights to return your purchase within 28 days after receipt should you wish to make use of our money-back guarantee.

You can read more on our Return Policy.

 


Privacy policy


We respect your privacy and will only use your personal data for the purpose for which you have provided us. This is in compliance  with Data Protection Act and Telecommunications Act. To find out more on our Privacy Protection Policy please click the preceding link.

Complaints

At House of Chesterfield we do everything to ensure you receive an excellent product. Should you however have a complaint, then we will do everything in our power to help you as quickly and as efficiently as possible. 

 

Customer Service

Our customer service department is always ready to assist you. Please contact us at  telephone number  (+31) (0)528 235 210 within office hours (weekdays from 9 to 5) or via e-mail at: info@houseofchesterfield.co.uk

Go to the contactpage