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Complaint procedure

We want to provide quality service, which is why we highly value your opinion and experience. All our products are handmade by people. Nevertheless, despite plenty of training and years of staff experience, small human errors may sometimes occur that go unnoticed during our quality control checks. If you have a complaint after the delivery of one of our Chesterfield products, we would like to hear about it as soon as possible. Like all our customers, you deserve to receive a high-quality product from us, which is why we are happy to resolve any complaints promptly.
 

How we handle a complaint

Our complaints procedure works as follows: complaints regarding the fulfilment of the agreement must be submitted to House of Chesterfield clearly and completely described, within a reasonable period, after the consumer has noticed the defects. The submitted complaints will be responded to within a period of 14 days, counting from the date of receipt. If a complaint requires a foreseeably longer processing time, House of Chesterfield will respond within 14 days with a confirmation of receipt, and an indication of when the consumer can expect a more detailed answer.

If you are not satisfied with the settlement of your complaint, you can also submit it to the Home-Shopping Disputes Committee (https://www.degeschillencommissie.nl/english/) or to this Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).
 

Contact House of Chesterfield

Should you have a complaint, or require other technical support, please e-mail: service@houseofchesterfield.com Our full contact details can be found here. Should you have a complaint about a product, service, or the House of Chesterfield service, you can submit your complaint to the Dispute Commission via the European ODR Platform https://ec.europa.eu/consumers/odr/
 

File a complaint

Fill in the form below to submit your complaint. If the complaint cannot be solved in mutual consultation, it will become a dispute that is subject to the dispute settlement procedure. You can find more information about the Disputes Committee at https://www.degeschillencommissie.nl/english/. In the event of a complaint or dispute, you can also contact https://ec.europa.eu/consumers/odr/.
 
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